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White Glove Delivery Service

Platinum In-Home White Glove Delivery -
Complete setup and installation in any room!


100% Customer Satisfaction is as important to you as it is to us which is why we ONLY offer a Platinum White Glove In-Home Delivery Service using our own highly-trained delivery teams.

OUR PLATINUM WHITE GLOVE DELIVERY SERVICE IS THE BEST.
IT’S ALL ABOUT PEACE OF MIND, A GREAT EXPERIENCE AND A CHILD-SAFE INSTALLATION.

  1. Before the furniture arrives at your home, it must first pass a rigorous double-inspection process by our own group of trained furniture inspectors. Most furniture from other stores, when delivered, is opened while still on the truck or already in the home. We don’t consider this a safe or adequate setting to perform a quality inspection.
  2. Once your furniture is approved by our inspection team, it is then reviewed and confirmed for delivery by a manager. Your furniture is then carefully prepared and blanket-wrapped for the trip to your home.
  3. Our logistics team will contact you and set up a delivery date that works with your schedule. You’ll then be given a window of time for the arrival of your furniture on that day.
  4. The furniture will be delivered to your home by our highly-trained delivery team and brought to your room of choice. Your furniture will then be safely installed and readied for your approval and immediate use.

WHY IS SAFETY SO IMPORTANT WHEN INSTALLING KIDS’ FURNITURE?
You always want to be sure that your children’s beds, bunks, lofts, trundles, cribs, desks, etc., are safely and correctly installed by conscientious, well-trained kids’ furniture installers – like Country Willow’s very own – for your children’s well-being and your peace of mind.

WHERE DO WE DELIVER?
We currently only deliver to New York, Connecticut and New Jersey and typically within a 40-mile radius (Zone 1) from our store, though some exclusions may apply. (See our radius map below.) We also deliver in our own trucks up to a 100-mile radius from our store but only on a limited basis and each delivery is individually quoted. WE DO NOT OFFER A NATIONAL DELIVERY SERVICE. We only use our own highly-trained delivery teams to guarantee the very best level of quality, service and child-safe installations. We are conveniently located in Bedford Hills, Westchester County, NY which makes it easy for us to travel to many neighboring counties and states.

LOOKING FOR BETTER PRICES?
You will always be rewarded with prices that are up to 10% lower than our website when you visit our beautifully furnished and decorated showroom in Bedford Hills, NY. We are also so confident that our prices are the best you will find that we offer a 110% Best Price Guarantee. For easy driving directions visit our Hours & Directions page.

SPEAK TO A PRODUCT SPECIALIST OR EMAIL US
You may also call us on (914) 241-7000, press 1 and speak to one of our product specialists who will be glad to assist you. You can also go to our Contact Us page and complete the brief online form and someone will be in touch with you shortly to help you with any questions you may have.

Additional Considerations

  • Modular Loft Systems require additional setup. Please see our modular loft systems page for pricing details.
  • Deliveries to New York City, other Metro Areas, multiple flights, long distance, complex deliveries, and other special conditions, will be additional.
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